The Internet is an unbelievable thing. Because of Web innovations, a person of any age or background can start a business with very little capital. Furthermore, online, virtually anyone can start a business without judgment. When Corey Kossack started his eBay store, he approached his first supplier with confidence. Although he was only 20 years old and inexperienced, he presented himself properly onscreen and was able to prove his worth over time without concerns. Because of e-commerce, entrepreneurship has been made easier. So how can you get started as an e-commerce guru? Read on for how Kossack got started in e-commerce.The Beginning of Booming E-commerceBelieve it or not this business owner started his venture when he was a sophomore in college. “I wanted to earn some extra money so I could travel and study abroad,” he recalls. “I was shopping for a memory card for a digital camera and noticed one seller who was listing and selling a bunch of these cards a day.” The idea, alone, led Kossack to believe there might be a great business opportunity selling on eBay. After months of research, Kossack decided to sell DVDs on a small scale out of his dorm room.Kossack’s DVDs, video games, and books store (one that sells products below retail) only grew from there. “We have thousands of titles to choose from, ranging from hard-to-find movies to popular TV shows and new releases,” explains the eBay Top Seller (a status awarded to the top 200 sellers in all of eBay). “Our DVDs are brand new and factory-sealed like you would buy it at your local retail store.” In fact, during Kossack’s first full year on eBay, he sold 25,000 DVDs for a total of $500,000 in sales revenue.Speaking of the e-Commerce Biz…Because of Kossack’s e-commerce success, he’s been asked to speak at eBay’s annual convention and training event “eBay Live!” in front of 1,400 other eBay PowerSellers. “I came to the realization that I had developed many of my own strategies to maximize profits and minimize risk-selling on eBay that the eBay community was unaware of,” he explains. “I shared how I saved thousands of dollars by switching the type of packaging materials I was using, how I kept my costs low during start-up and growth, how I recruited highly-skilled young workers to be my employees, and how I analyzed the risk of my eBay listing strategies and determined what alterations needed to be made to ensure I was reaching the maximum profit potential.”Kossack then turned his strategies into a revolutionary new guide to help other profit from eBay called “eBay Millionaire or Bust: Hidden Strategies That Maximize Profits and Create Wealth.” “There is so much more to running a profitable eBay business than learning how to list and sell items,” says the entrepreneur. “You need to understand the real business strategies behind selling on eBay if you want to be truly successful.”Schooling for an e-Commerce EntrepreneurCustomarily, most aspiring e-commerce pros should obtain an e-commerce degree because it’s the most relevant, Kossack is currently a computer information systems major. “But to tell you the truth,” he says, “I really wish I was an entrepreneurship major because that is what I am really passionate about.” Still, the subject of computer information systems is quite relevant to e-business management.Since Kossack’s not directly getting an e-business degree or e-commerce degree, he’s supplementing his ecommerce training by enrolling an entrepreneurship course at a different school. And he’s not stopping there. Kossack realizes he has so much to learn in terms of e-commerce training, especially without the benefits of a solid e-commerce degree.
E-commerce Adventures On eBay
Chemistry, Nutritional Supplements Or Whole Foods – To Maintain the Health Tripod, Body-Mind-Spirit
Increasingly, as if there is a “new” discovery parade for the latest cure-all, probiotics have come again to the forefront. As I read the varying articles and studies, I am struck by how far afield we have come from normal, common sense.In order to maintain a healthy body, there is a tripod of health: body, mind, and spirit. Knock out one leg of that stool, and the stool topples over. Probiotics, diet, dietary supplements address only the “body” leg of the health tripod. So let’s start there.
Anything taken externally, whether it is natural or medical (chemical or surgical) in support of the physical, has only ever been intended as temporary support until we have regained or achieved the necessary consciousness to support complete and perfect health; much as you might use a crutch to recover from a broken leg. When the leg is healed, we throw the crutch away as we should throw the supplements and medications away.The body knows how to be well and healthy, as this is its natural and inherent state. Think of all the times you’ve had a cold, or the flu or a cut or bruise. They always go away. The body, created by Infinite Intelligence, does not need to know how to be well, but rather is always striving to return to health, its normal set-point. Our job, as a conscious human being, is to make the choices – all of our choices – that support Life. That is to say choices that are probiotic.These choices, if we are living naturally and following our internal prompts, always feel good, fun, joyful, and delicious. The body, itself, tells us what it needs with respect to nutrition; and we, if we are listening and aware, then eat those foods. The body tells us when it is tired and needs rest; if we are listening and living naturally, we fall asleep and awaken refreshed. The body tells us when it is cold; and if we are listening, we go inside, don a coat or sit by the fire. The body tells us when we are full; if we are listening, we stop eating, pleasantly satiated. The body because of its Innate Intelligence – the Life Force that enlivens it, is constantly directing us if we are listening.This same Innate Intelligence or Life Force is present in all living things: animal, vegetable and mineral. It quite simply is the “spirit” leg of the heath tripod. So it is essential that we pay attention to the still small voice within guiding us in all things, including health, always towards our good.The “mental” component of the tripod is where all the trouble begins and ends. The human mind with its hubris and arrogance believes that it is the infinite intelligence rather than our spirit Infinite Intelligence (knowing). The human mind is what confounds and complicates everything, over-shouting the still small voice every chance it gets. The human mind will argue with the information of Innate Intelligence that we don’t have time to eat, or we can’t afford to eat healthy food, or that we don’t have time to be home resting. The human mind will argue that a vitamin supplement is a quick fix, that a “professional” knows more than I do; that in a decision between ethics and money, money wins. The human mind will tell you to stay in the job your hate, because the money is good; and it will tell you to take the “safe” road, because it is afraid and lives in the land of Lack. These are the decisions that we make every day that lead us into life styles and relationships that are as toxic to the body and chemicals are.For example, as science attempts to unravel the secrets of good nutrition and health, they omit or ignore or discount the concept of Infinite Intelligence or Life Force, because they don’t understand It and cannot quantify It. Therefore, they believe that by isolating certain nutrients, that the benefits of that nutrient are complete in relationship to the biological body and cells. For example, scientists study, let’s say, Vitamin C. They isolate it out from its original state that it is found in, let’s say, an orange. They identify it by its chemical composition and name it Vitamin C of a certain type. Then a nutritional company or a drug company will duplicate that chemical complex and manufacture it synthetically and patent it. Why? Because you cannot patent the Vitamin C in an orange, but if you create your own synthetic clone of it, you can patent that and then sell it as “a vitamin supplement”. It’s about money; and the marketing is about making you believe – contrary to your own knowing and Innate Intelligence (common sense), that it’s better to buy the pill rather than simply eat the whole food, the orange. This whole process is the human mind process; not common sense, not Innate Intelligence, and not your Knowing.This brings us back to the “body” portion of the health tripod. All the things we do to and for the physical body to maintain or to regain physical health. These things include medicine, alternative therapies, nutrition, supplements, and the food we eat.So let’s go back to the clone of Vitamin C which is not Real Vitamin C. First of all, it has been separated out of its natural habitat of the orange and no longer has the synergistic benefits of all the other nutrients found within that Infinite Intelligence-created orange. The other nutrients within the orange were gathered together by Infinite Intelligence in the orange with the Vitamin C to work together one with the other – like a symphony shall we say. All together they release their blessings of nutrition to the consumer in a concert. One triggers the other, one enhances the other, and within the human body, they trigger certain enzymes or other mechanism to break it down and with nutritional perfection and elegant harmony are absorbed into the body where they nourish and sustains the cells, the fundamental building block of the body. This is the symphony of naturally occurring whole foods in the act of nourishing the living body. The clone has no idea of the music.While it is not quite the stuff of Frankenstein for science to understand food and nutrition in relationship to the human body, it is when these elements are separated out from the Whole Picture and peddled to convey the same efficacy as the Real thing, which they cannot do. Recall for a minute the actual Frankenstein creation: he was patchwork parody of the Real human, not elegantly Real.When these synthetically created nutritional clones are ingested into the Real body, the body in fact does not recognize them and either sloughs them off (every wondered why your urine is so bright yellow when you’re taking vitamin supplements ) or they are treated as toxins. If the body identifies them as toxins (foreign substance), it will attempt to eliminate it from the body or surround it with fat cells much like putting the bad guy into solitary confinement. [Did you ever wonder why we are so fat in such large numbers?] Seems to me, via common sense, my own Innate Intelligence just like yours, that the more toxins – synthetically/chemically produced foods (neo-nutrition) we consume, the more toxins the body is attempting to cope with and so produces the fat to surround and contain them to protect the vital organs of the body. The living body’s single imperative, after all, is to live. This is basic biology 101.The rube is that most of the food available for consumption grown here in the United States is synthetically altered in some fashion. First the seed, itself, is genetically modified from its original Infinite Intelligent state. Monsanto has done a grave and potentially catastrophic disservice to the world by altering seed – again for the reason of patent – so that now farmers have to buy seed every year.Haven’t you noticed that you can’t grow a new corn crop from the old corn seed or that this year’s tomato seed will not grow a next generation of tomato? My own Innate knowing noticed this phenomenon years ago and thought then that this was very strange. Especially when the natural process of pollination would have eventually – by evolution – evolved a new seed that was adapted to a particular climate or locality or pest. Once again, it is the mandate of all living things – Life Force, Innate Intelligence – to Live. And in so doing, living naturally and organically, every living thing will change and become naturally stronger and more resilient to its environmental challenges or perish. In the human body, this job is particularly handled by the immune system.All you have to do is look to the cock roach to see the amazing ability of Infinite Intelligence to adapt for Life (probiotic). It is this very process of adapting and changing to environmental challenges – evolution they called it in high school – that creates the very nutrition – antioxidants for example – that we ingest through eating a whole food, that helps our bodies meet their own environmental challenges.However, as a result of these genetically modified seeds that require chemicals in the form or herbicides, pesticides and fertilizers to grow, the essential nutrition that we require to be healthy is now absent from these food; and in addition, these foods contain more toxins (synthetic chemicals) that we ingest into our bodies. These are not whole foods; they are corrupted foods.As a result of these corruptive foods, the front line digestive and immune systems are seriously compromised. When the digestive system is compromised, we cannot be nourished. When the immune system is compromised, we fight disease.This is where the recent surge in demand for organically grown, non-genetically modified foods has arisen. Simply put, organic, whole, Real foods contain more potent and available nutrition for our bodies to use; and they come complete with Innate Life Force as well as without toxins. Studies prove that these foods are as much as 60% higher in available nutrition than industrially grown foods.The long term effects of synthetically grown foods are now evident by the number of Americans who are sick. Diabetes has become a “life style” complete with its own magazines for diabetic living. Immune diseases are epidemic: multiple sclerosis, fibromyalgia, chronic fatigue syndrome to name but a few and not to mention cancer and heart-related disease. Every one of these dis-eases can be directly traced back to our food supply and the resulting epidemic of malnutrition in Americans and the toxin load.Better living cannot be found through chemistry when it comes to health, food, nutrition and the environment. Synthetic chemistry and its manipulation for profit makes corporations rich, farmers poor, and kills people.By about 40 years of age, the body begins to show the effects of this deadly combination of slow poisoning with the accumulation of toxins compounded by years of malnourishment. The drip, drip, drip effect reaches critical mass and the body cannot manage any more, cannot cope, and begins to break down showing myriad symptoms of dis-ease. Nutrition is what the body uses to repair and rejuvenate itself, but without the proper nutrition derived from whole foods, the cells themselves cannot restore, renew or replenish to their natural state of health. Toss on the load of accumulated toxins, and it is, “Houston, we have a problem.”This brings us to rebalancing the Health Tripod.The medical world has evolved into a lucrative business of treating symptoms of disease with more synthetic drugs with no intention of addressing the cause. It is a mindset of sickness, not wellness. At its core medicine believes neither in the fundamental Infinite Intelligence of the body nor its ability to heal itself. But rather as its centerpiece are sickness, disease and decay.Alternative health methodologies are more inclined to honor the Infinite Intelligence of the body and treat symptoms of dies-ease with probiotic methods: moving energy (Life Force) in the body, support with herbs and nutrition in addressing the physical complaint. In addition most of these modalities will, to greater or lesser degrees, address the other two legs of the Tripod: mind and spirit as well. All these methods are good for you, as long as the mind leg of the tripod believes and knows this as well. If you do not believe in the Infinite Intelligence of your body, you should opt for medical treatment.As a result of the medical model heavily influencing our Western thought, even alternative therapies have adopted “medicine-like” models for treatment of dies-ease, such as prescribing supplements and herbal remedies for regular use. But these should not be taken as “medicine” on a long term basis, but rather used intermittently to support the body until body/mind/spirit regains balance.This brings us to the current phase in American healthcare, which is the onslaught of “natural supplements”. But once again, the consumer must be educated and cautious, as some of these are the products of the chemical laboratory too, and not the products of whole grown food. As previously discussed, these “nutritions” when isolated from their synergistic fellows in the whole food form do not supply the same healthful effects to the body. They are often more chemistry and always without the support of the rest of the nutritional army found in a whole food. This is largely what you see on the shelves at the drug store, the vitamin store and online. They are a poor relation to natural whole food nutrition. And remember, the body may identify these as toxins as well, sloughing them off or storing them in fat, but certainly not imparting any Real nutrition to the body for use.Here is where the consumer must take responsibility for his/her own health and come to understand the options clearly: synthetic chemistry, synthetic supplements, or whole organic food and whole food superfood supplements.No longer can we afford to be ignorant of what is being offered to us out there for “health” benefits. You must be intelligent and use your own good common sense for regaining and maintaining optimum health.Two things are required, fundamental and essential, for complete and perfect health: 1. complete pure untainted available nutrition; 2. the body’s ability to process and absorb the nutrients.1. Complete, pure and untainted nutrition comes from organically grown whole foods, period.a. Buy organically grown/raised foods whenever and wherever possible in the widest variety possible. Try growing some of your own. There’s a reason that foods are available with seasonality. Infinite Intelligence has provided us the vast and complete range of nutrients our bodies need for cellular health with a veritable buffet of foods: animal, vegetable, and fruits in balance and moderation, and more importantly, as your body uniquely informs you.b. When buying a supplement, you must determine that it is, in fact, a whole food supplement. Often times these are called superfoods. A working definition of superfood might be any food that is high in enzymes, phytochemicals, vitamins, minerals, Chlorophyll, and antioxidants. In a perfect world the goal would be to be free of anything manufactured and obtain complete nutrition from your wide spectrum variety of whole food selections. A word of warning: be certain that the whole food supplement, the superfood, is organic.2. Probiotics are essential to the absorption and assimilation of whole food nutrition.1. First of all, the “new” probiotic supplements are not some new invention or creation of modern science. They are natural, living organisms that are found in the intestinal tract. In fact, they are found in the intestinal tract of every creature that digests food and makes waste. Probiotics (good bacteria) are provided to us naturally by Infinite Intelligence in whole plant foods (vegetables, fruits and grains).2. It is most important to understand, is that probiotics are living organisms with a life, a function and a mission. Their function is perhaps to say they are the front line troops of your body’s immune system. In the digestive tract it is their job to keep any “bad” bacteria in check. When “bad” bacteria are out of balance and in control, the body cannot absorb nor assimilate the nutrition required for Innate Intelligence to restore the body to complete and perfect health3. Probiotics aid in the digestion and elimination of waste materials from the body. If the body is not eliminating its own waste and toxins, they are stored, via fat; and in the colon, if not eliminated completely, set up an environment of decay: the perfect culture for dis-ease.4. Warning: probiotic is word being used on labels now to get you to buy.First, the product itself must be organic (yogurt, kefir, kambucha). Second the cultures must be LIVE.5. If you are purchasing a superfood enriched with probiotics as a dietary supplement (addition); then once again, be certain that the superfood is organic and that the probiotics have been cultured in the sun (not killed by heat); and that they haven’t been cultured from fecal matter.Just like with vitamin supplements, manufactured probiotics are present in the market place as well. When a manufacturer can identify a probiotic in nature (in food), it isolates it by its chemical composition and manufactures it synthetically, patents it and gives it a patented name. As with synthetically created vitamins, patented probiotics will be treated by the body as yet another foreign substance. The body then has to either discharge and eliminate it, or store it in fat. The supposed “cure” has just added to the problem.Since the digestive system is the most critical place where nutrition is either absorbed and assimilated and made available for cellular health or not, this is a particularly sinister place to introduce synthetics, because neither will the nutrition be made available to the body nor should the body have to cope with yet another chemical impostor of the Real.It is appalling to me that we find ourselves in this place in the year 2008. What’s more I cannot understand how we could be so morally bankrupt as to arrive at methodically poisoning our people for the sake of money. But the truth of the matter is that each of us has to take charge of our own health and wellness and no longer entrust it to “others.”The formula to regain and maintain health until you die is simple: body, mind, spirit. And the rule is that when any one of the three becomes out of balance, the stool falls.You most probably will address your health only when you notice a physical symptom, but that is your opportunity to address the mind and spirit aspects of your life, as well; for one or both of those aspects are out of sync if your body is ill.We are an integrated being. Just as the knee bone is connected to the shin bone, the body is connected to the mind is connected to the spirit. The body is merely the casing that contains mind and spirit for a physical adventure here on earth; and I think you will agree that without health, the physical experience is less than optimal, to be sure.If you are trying to regain (or maintain) your God-given state of complete and perfect health, by all means use what methods and practices that you feel are correct and appropriate to support your physicality whilst you do the necessary explorations in mindset and spirit, bringing you back to your perfectly balanced Health Tripod.What we think, what we believe is what we experience. With the experience of something that is unpleasant and not fulfilling comes the opportunity to release the beliefs and mindsets that got us here, and to choose new thoughts and new ideas that are probiotic – pro Life – and support us in complete and perfect health. The Whole Tripod.One final note: we are dynamic beings, therefore constantly changing. The requirement to pay attention (be aware) and make conscious choices moment to moment is the essential job of spirituality and self-mastery, which a life long process. You never get it done.Applying your spirit, listening to the Innate Intelligence within, will always lead you to your good. Always.
Best in Class Finance Functions For Police Forces
Background
Police funding has risen by £4.8 billion and 77 per cent (39 per cent in real terms) since 1997. However the days where forces have enjoyed such levels of funding are over.
Chief Constables and senior management recognize that the annual cycle of looking for efficiencies year-on-year is not sustainable, and will not address the cash shortfall in years to come.
Facing slower funding growth and real cash deficits in their budgets, the Police Service must adopt innovative strategies which generate the productivity and efficiency gains needed to deliver high quality policing to the public.
The step-change in performance required to meet this challenge will only be achieved if the police service fully embraces effective resource management and makes efficient and productive use of its technology, partnerships and people.
The finance function has an essential role to play in addressing these challenges and supporting Forces’ objectives economically and efficiently.
Challenge
Police Forces tend to nurture a divisional and departmental culture rather than a corporate one, with individual procurement activities that do not exploit economies of scale. This is in part the result of over a decade of devolving functions from the center to the.divisions.
In order to reduce costs, improve efficiency and mitigate against the threat of “top down” mandatory, centrally-driven initiatives, Police Forces need to set up a corporate back office and induce behavioral change. This change must involve compliance with a corporate culture rather than a series of silos running through the organization.
Developing a Best in Class Finance Function
Traditionally finance functions within Police Forces have focused on transactional processing with only limited support for management information and business decision support. With a renewed focus on efficiencies, there is now a pressing need for finance departments to transform in order to add greater value to the force but with minimal costs.
1) Aligning to Force Strategy
As Police Forces need finance to function, it is imperative that finance and operations are closely aligned. This collaboration can be very powerful and help deliver significant improvements to a Force, but in order to achieve this model, there are many barriers to overcome. Finance Directors must look at whether their Force is ready for this collaboration, but more importantly, they must consider whether the Force itself can survive without it.
Finance requires a clear vision that centers around its role as a balanced business partner. However to achieve this vision a huge effort is required from the bottom up to understand the significant complexity in underlying systems and processes and to devise a way forward that can work for that particular organization.
The success of any change management program is dependent on its execution. Change is difficult and costly to execute correctly, and often, Police Forces lack the relevant experience to achieve such change. Although finance directors are required to hold appropriate professional qualifications (as opposed to being former police officers as was the case a few years ago) many have progressed within the Public Sector with limited opportunities for learning from and interaction with best in class methodologies. In addition cultural issues around self-preservation can present barriers to change.
Whilst it is relatively easy to get the message of finance transformation across, securing commitment to embark on bold change can be tough. Business cases often lack the quality required to drive through change and even where they are of exceptional quality senior police officers often lack the commercial awareness to trust them.
2) Supporting Force Decisions
Many Finance Directors are keen to develop their finance functions. The challenge they face is convincing the rest of the Force that the finance function can add value – by devoting more time and effort to financial analysis and providing senior management with the tools to understand the financial implications of major strategic decisions.
Maintaining Financial Controls and Managing Risk
Sarbanes Oxley, International Financial Reporting Standards (IFRS), Basel II and Individual Capital Assessments (ICA) have all put financial controls and reporting under the spotlight in the private sector. This in turn is increasing the spotlight on financial controls in the public sector.
A ‘Best in Class’ Police Force finance function will not just have the minimum controls to meet the regulatory requirements but will evaluate how the legislation and regulations that the finance function are required to comply with, can be leveraged to provide value to the organization. Providing strategic information that will enable the force to meet its objectives is a key task for a leading finance function.
3) Value to the Force
The drive for development over the last decade or so, has moved decision making to the Divisions and has led to an increase in costs in the finance function. Through utilizing a number of initiatives in a program of transformation, a Force can leverage up to 40% of savings on the cost of finance together with improving the responsiveness of finance teams and the quality of financial information. These initiatives include:
Centralization
By centralizing the finance function, a Police Force can create centers of excellence where industry best practice can be developed and shared. This will not only re-empower the department, creating greater independence and objectivity in assessing projects and performance, but also lead to more consistent management information and a higher degree of control. A Police Force can also develop a business partner group to act as strategic liaisons to departments and divisions. The business partners would, for example, advise on how the departmental and divisional commanders can meet the budget in future months instead of merely advising that the budget has been missed for the previous month.
With the mundane number crunching being performed in a shared service center, finance professionals will find they now have time to act as business partners to divisions and departments and focus on the strategic issues.
The cultural impact on the departments and divisional commanders should not be underestimated. Commanders will be concerned that:
o Their budgets will be centralized
o Workloads would increase
o There will be limited access to finance individuals
o There will not be on site support
However, if the centralized shared service center is designed appropriately none of the above should apply. In fact from centralization under a best practice model, leaders should accrue the following benefits:
o Strategic advice provided by business partners
o Increased flexibility
o Improved management information
o Faster transactions
o Reduced number of unresolved queries
o Greater clarity on service and cost of provision
o Forum for finance to be strategically aligned to the needs of the Force
A Force that moves from a de-centralized to a centralized system should try and ensure that the finance function does not lose touch with the Chief Constable and Divisional Commanders. Forces need to have a robust business case for finance transformation combined with a governance structure that spans operational, tactical and strategic requirements. There is a risk that potential benefits of implementing such a change may not be realized if the program is not carefully managed. Investment is needed to create a successful centralized finance function. Typically the future potential benefits of greater visibility and control, consistent processes, standardized management information, economies of scale, long-term cost savings and an empowered group of proud finance professionals, should outweigh those initial costs.
To reduce the commercial, operational and capability risks, the finance functions can be completely outsourced or partially outsourced to third parties. This will provide guaranteed cost benefits and may provide the opportunity to leverage relationships with vendors that provide best practice processes.
Process Efficiencies
Typically for Police Forces the focus on development has developed a silo based culture with disparate processes. As a result significant opportunities exist for standardization and simplification of processes which provide scalability, reduce manual effort and deliver business benefit. From simply rationalizing processes, a force can typically accrue a 40% reduction in the number of processes. An example of this is the use of electronic bank statements instead of using the manual bank statement for bank reconciliation and accounts receivable processes. This would save considerable effort that is involved in analyzing the data, moving the data onto different spreadsheet and inputting the data into the financial systems.
Organizations that possess a silo operating model tend to have significant inefficiencies and duplication in their processes, for example in HR and Payroll. This is largely due to the teams involved meeting their own goals but not aligning to the corporate objectives of an organization. Police Forces have a number of independent teams that are reliant on one another for data with finance in departments, divisions and headquarters sending and receiving information from each other as well as from the rest of the Force. The silo model leads to ineffective data being received by the teams that then have to carry out additional work to obtain the information required.
Whilst the argument for development has been well made in the context of moving decision making closer to operational service delivery, the added cost in terms of resources, duplication and misaligned processes has rarely featured in the debate. In the current financial climate these costs need to be recognized.
Culture
Within transactional processes, a leading finance function will set up targets for staff members on a daily basis. This target setting is an element of the metric based culture that leading finance functions develop. If the appropriate metrics of productivity and quality are applied and when these targets are challenging but not impossible, this is proven to result in improvements to productivity and quality.
A ‘Best in Class’ finance function in Police Forces will have a service focused culture, with the primary objectives of providing a high level of satisfaction for its customers (departments, divisions, employees & suppliers). A ‘Best in Class’ finance function will measure customer satisfaction on a timely basis through a metric based approach. This will be combined with a team wide focus on process improvement, with process owners, that will not necessarily be the team leads, owning force-wide improvement to each of the finance processes.
Organizational Improvements
Organizational structures within Police Forces are typically made up of supervisors leading teams of one to four team members. Through centralizing and consolidating the finance function, an opportunity exists to increase the span of control to best practice levels of 6 to 8 team members to one team lead / supervisor. By adjusting the organizational structure and increasing the span of control, Police Forces can accrue significant cashable benefit from a reduction in the number of team leads and team leads can accrue better management experience from managing larger teams.
Technology Enabled Improvements
There are a significant number of technology improvements that a Police Force could implement to help develop a ‘Best in Class’ finance function.
These include:
A) Scanning and workflow
Through adopting a scanning and workflow solution to replace manual processes, improved visibility, transparency and efficiencies can be reaped.
B) Call logging, tracking and workflow tool
Police Forces generally have a number of individuals responding to internal and supplier queries. These queries are neither logged nor tracked. The consequence of this is dual:
o Queries consume considerable effort within a particular finance team. There is a high risk of duplicated effort from the lack of logging of queries. For example, a query could be responded to for 30 minutes by person A in the finance team. Due to this query not being logged, if the individual that raised the query called up again and spoke to a different person then just for one additional question, this could take up to 20 minutes to ensure that the background was appropriately explained.
o Queries can have numerous interfaces with the business. An unresolved query can be responded against by up to four separate teams with considerable delay in providing a clear answer for the supplier.
The implementation of a call logging, tracking and workflow tool to document, measure and close internal and supplier queries combined with the set up of a central queries team, would significantly reduce the effort involved in responding to queries within the finance departments and divisions, as well as within the actual divisions and departments, and procurement.
C) Database solution
Throughout finance departments there are a significant number of spreadsheets utilized prior to input into the financial system. There is a tendency to transfer information manually from one spreadsheet to another to meet the needs of different teams.
Replacing the spreadsheets with a database solution would rationalize the number of inputs and lead to effort savings for the front line Police Officers as well as Police Staff.
D) Customize reports
In obtaining management information from the financial systems, police staff run a series of reports, import these into excel, use lookups to match the data and implement pivots to illustrate the data as required. There is significant manual effort that is involved in carrying out this work. Through customizing reports the outputs from the financial system can be set up to provide the data in the formats required through the click of a button. This would have the benefit of reduced effort and improved motivation for team members that previously carried out these mundane tasks.
In designing, procuring and implementing new technology enabling tools, a Police Force will face a number of challenges including investment approval; IT capacity; capability; and procurement.
These challenges can be mitigated through partnering with a third party service company with whom the investment can be shared, the skills can be provided and the procurement cycle can be minimized.
Conclusion
It is clear that cultural, process and technology change is required if police forces are to deliver both sustainable efficiencies and high quality services. In an environment where for the first time forces face real cash deficits and face having to reduce police officer and support staff numbers whilst maintaining current performance levels the current finance delivery models requires new thinking.
While there a number of barriers to be overcome in achieving a best in class finance function, it won’t be long before such a decision becomes mandatory. Those who are ahead of the curve will inevitably find themselves in a stronger position.